End-to-end solutions from setup to deployment.

Our Implementation Methodology:

At DevRabbit, our approach to ServiceNow optimization is underpinned by a proven methodology that ensures a smooth and tailored experience. Whether you're integrating in-house applications, marketplace solutions, or working with APIs, we guarantee a comprehensive ServiceNow ecosystem tailored to your business needs. Our unique strength lies in customizing workflows to be efficient and perfectly aligned with your distinct business processes.

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Implementation Process:

Discovery & Consultation: Understand your business requirements, challenges, and goals.

Planning & Blueprinting: Chart out a detailed implementation roadmap, custom-tailored for your organization.

Configuration & Customization: Modify and adapt ServiceNow modules to align perfectly with your business processes.

Integration: Seamlessly integrate marketplace applications and other tools into your ServiceNow ecosystem.

Testing: Rigorous testing to ensure the implementation is bug-free and optimized.

Deployment: Launch the tailored ServiceNow platform for your organization.

Post-deployment Support: Continuous monitoring, updates, and support to ensure smooth operations

Outcomes

40% Increase in Adoptability:

Our implementations resonate with users, resulting in higher adoption rates.

60% Time Saving with Custom Workflows:

Streamline processes and eradicate bottlenecks with our custom-tailored workflows.
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1.5x Enhanced Productivity:

With an optimized ServiceNow platform, teams can achieve more in less time.

30% Reduction in Operational Costs:

Efficient workflows and integrations lead to significant cost savings.

50% Faster Issue Resolution:

With optimized ITSM modules, resolve issues in half the time.

Case Studies

Global Financial Institution

Seamless IT Service Management Integration

Objective: Streamline IT Service Management (ITSM) processesand enhance ticket resolution time.

Implementation:

Integrated ServiceNow with existing tools to provide a centralized ITSM solution.

Developed custom workflows to match unique business needs.

Automated routine tasks, resulting in reduced manual intervention.

Outcomes:

250% improvement in ticket resolution time.

90% positive feedback on the new system from the IT staff.

Significant 20% reduction in IT operational costs.

Leading Healthcare Provider

Transforming IT Operations Management

Objective: Enhance IT infrastructure monitoring and management.

Implementation:

Deployed ServiceNow ITOM for end-to-end visibility of the IT landscape.

Enabled automated discovery and service mapping, leading to proactive issue identification and resolution.

Outcomes:

80% reduction in service outages.

300% ROI within the first year.

Improved patient satisfaction due to uninterrupted IT services.

Leading International Real Estate Asset Management Firm

Streamlining Asset Management with Field Service Management

Objective: Enhance management and maintenance of real estate assets, ensureswift response to tenant requests, and optimize field operations forproperty inspections and repairs.

Implementation:

Introduced Field Service Management (FSM) to provide a centralized system for tracking and managing all real estate assets.

Automated scheduling for regular property inspections, ensuring compliance with safety and quality standards.

Prioritized and streamlined responses to tenant maintenance requests, and integrated mobile capabilities for real-time communication between tenants, property managers, and service technicians.

Outcomes:

Achieved a 40% improvement in response time to tenant maintenance requests.

Reduced property inspection backlogs by 50% through optimized scheduling.

Enhanced tenant satisfaction due to timely maintenance and clear communication, leading to a 30% increase in lease renewals.

Global Manufacturing Enterprise